1.1. "We", "Us", "Our" refer to Coloured Rocks Ltd whereas "You" or "Your" refer to the Customer.
1.2. "Standard Delivery Service" refers to the delivery service and charge quoted on our television broadcasts, website and all other advertisements.
1.3. "Order Period" refers to the period in which orders can be added to or amended. The Order Period usually runs for 24 hours up to 2am each morning.
1.4. However, Friday, Saturday and Sunday are considered to be one Order Period, which ends at 2am on Monday morning.
Ordering from us
2.1. The contract in respect of the products supplied by us to you is subject to these Terms and Conditions and comes into existence when we accept your order, which occurs when we despatch the goods to you. Receipt of an order by our Help Team or via our website does not constitute acceptance of an order.
2.2. All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
2.3. We reserve the right to refuse to accept any particular order at our sole discretion.
2.4. All prices are quoted in Pounds Sterling and are inclusive of VAT where applicable but exclude delivery charges as detailed in clause 3 below.
Delivering your products
3.1. Our Standard Delivery Service covers the majority of UK mainland destinations, however a minority of outlying areas ('the Outlying Areas') are not covered.
3.2. We offer an alternative delivery service to the Outlying Areas and also to the Scottish Islands, the Isle of Man and Northern Ireland ('the Extended Delivery Service') but the delivery time differs from the Standard Delivery Service. We subsidise this delivery service to ensure that it is offered at the same rate as the Standard Delivery Service.
3.3. The availability of delivery can only be ascertained once your delivery address has been confirmed.
3.4. We will charge you one delivery charge per order, regardless of the quantity of products ordered. If you add to the order within the same Order Period, you will still only be charged once for delivery. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.
3.5. Any date given for delivery is provided as an indication only and we will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
Our warranties and liabilities
4.1. Nothing in these Terms and Conditions excludes our liability for personal injury or death caused by our negligence.
4.2. We warrant that the goods supplied will, at the time of delivery, correspond to the description given by us, be of satisfactory quality and fit for their general purpose.
4.3. We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent, but we will not be liable in any event for any consequential loss, except where this is required by law.
4.4. Our entire liability shall not exceed the total value of your order, except as expressly provided in these conditions.
30 day "No Quibble" guarantee
5.1. Whenever you buy jewellery from us you have the benefit of our "No Quibble" 30 day guarantee, which starts on the day you receive your jewellery. If for any reason you are not satisfied with a piece of jewellery, just complete the returns form enclosed with your jewellery and send the item back to us for a full refund of the item price.
5.2. To take advantage of this guarantee, you must ensure that the jewellery is returned to as new, this means that:
a) you must not remove the identification tag that is attached to the jewellery;
b) with earrings (and any other jewellery for piercings) you must not break the hygiene seal;
c) you must not have altered the jewellery - for example, we cannot accept returns of rings that have been re-sized;
d) you must return the jewellery in all its original packaging and with its original authenticity card;
e) you must ensure that the outer packaging is sufficient to protect the jewellery in transit.
5.3. You do not need to contact us prior to returning your jewellery - simply follow the instructions in the newsletter enclosed with your order, making sure you use an insured delivery method, such as Royal Mail Special Delivery.
5.4. Provided that your jewellery is received by us as new, we will process your refund within 30 days of receiving your returned jewellery.
5.5. We do not refund the cost of the original delivery charges or the return delivery charges.
Faulty items
6.1. If your jewellery becomes faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.
6.2. If your jewellery becomes faulty after 30 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the product.
6.3. To return faulty products to us, you will need to fill in the returns form that was sent with your jewellery and follow the instructions on it. If you no longer have the returns form, please contact our Customer Service team for instructions.
6.4. We are not liable for returned jewellery which is lost in transit, so it is important that you use an insured delivery method, such as Royal Mail Special Delivery.
Your right to cancel
7.1. Under the Distance Selling Regulations, you have the right to cancel your contract with us by informing us in writing that you wish to do so at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after you receive delivery of the products.
7.2. In this case, you will receive a full refund of the price paid for the products within 30 days.
7.3. You must return the products to us within 21 days, in an unused and re-saleable condition with all the original packaging, and at your own cost.
Life-time lowest price guarantee
8.1 If you subsequently see the exact same piece of jewellery for sale for less on any of our auction TV channels or websites and notify us immediately, we will happily credit your account with the difference between the price paid and the later price. This guarantee is for items purchased in our auctions only and does not apply where the subsequent sale is part of a clearance, or where it is the sale of seconds or ex-demo items.
Gemstone treatment & origin
9.1. Throughout the jewellery industry, many gemstones undergo some form of treatment to enhance their appearance or durability. Therefore you should assume that any gemstones you purchase from us are treated. For more details of typical treatments, please see our website.
9.2. Whilst we always endeavour to ensure the specified origin of all gemstones is accurate, as some gems are sourced already faceted we cannot always verify the reported origin.
Metal weights
10.1. Whenever metal weights are quoted, these are the average for all pieces in that design. Where we offer rings in multiple sizes, the weight will be the average across all pieces in all sizes.
General legal information
11.1. If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
11.2. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
11.3. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.
Privacy Policy
This website is operated and managed by Coloured Rocks Limited, ("CR"). This Privacy Policy explains how we use and protect your personal information. You express your consent to this Privacy Policy by using our Site. If you have any questions about this Privacy Policy or the Site, please contact us.
Scope
This privacy policy describes how we handle your personal information for our services available through this website (the "Site"). By using this Site or by registering as a customer, you accept the terms of this Privacy Policy, and in doing so, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
Collection
You can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United Kingdom. Where sensitive data is stored, it is held in an encrypted form, only readable by programs that are themselves protected by password and by access point.
We may collect and store the following personal information:
- Email address, physical contact information;
- Credit/debit card information;
- Transactional information based on your activities on the Site - such as bidding, buying and content you generate or that relates to your account;
- Delivery, billing and other information you provide to purchase or deliver an item;
- Community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;
- Computer sign-on data, statistics on page views, traffic to and from the Site, and ad data; and
- Other information, including your IP address, Browser, Operating System, Domain Name and Time and other standard web log information.
Membership information
You can register as a member at no cost or obligation to you. Registering as a member requires you to enter an email address and password ("Membership Information"). We do not sell, rent or pass on your email address to any other company. We never have, and we never will. When you become a member, we assign you a Customer Number and store the date of membership. On the membership form, you may opt out of receiving any newsletters that we may send. If you do not opt out when joining, we will send newsletters to you as they are created. On each newsletter, you will be given the facility to opt out of receiving future newsletters. This information is made available to our Operational and Marketing staff. Note that all of your activities on the Site will be traceable to your Customer Number.
Contact information
When entering into a sales transaction we require, in addition to the Membership Information, certain contact information. This extends your membership record to include your Name, Address and Telephone Number. This information is made available to our Operational and Marketing staff.
Delivery information
When goods are to be delivered, we need to have delivery details, so we will require you to provide a Delivery Name, Address and Telephone Number. This information is made available to our Operational and Marketing staff and may also be shared with any courier company that we may use for the delivery of the goods.
Credit/debit card information
When paying for goods or services via credit card, we require you to enter your credit card number, expiration date, card type (MasterCard, Visa, etc.), card holder name and card security code. The credit card number is stored in an irreversibly hashed, unreadable format for fraud prevention purposes. The last four digits of the card number, the card holder name, and the card type are stored to assist in identifying which card you wish to use in the future. The credit card number and expiration date are transmitted to our credit card payment processing provider, a PCI DSS Level 1 certified facility, who store these details in encrypted format and provide us with a 'token' that we store and use to refer to the card for transactional purposes. We do not store the full credit card number in a readable format at any time. When you process a transaction with us, we will store the card security card until the transaction has been completed, at which point it will be deleted. Due to our use of the 'token' system, card information does not need to be made available to our Operational staff and it is not possible for any of our staff to obtain full credit card information.
Order information
When you place an order, we will keep a record of the type(s) of item(s) purchased, the quantity, pricing information and any delivery cost. For analysis purposes, we also store the date the order was placed and the date it was shipped. This information is made available to our Operational and Marketing staff and may be made available in summary, non-specific form to any of our business partners by way of analysis or the payment of royalties and/or licenses in the supply of such goods. At the end of placing the order, we may ask you to enter certain simple items of marketing information to help us develop our business. You may elect to not enter this information.
Use
Our primary purposes in collecting personal information are to allow for payment by credit or debit card while providing you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
- Provide the services and customer support you request;
- Resolve disputes, collect fees, and troubleshoot problems;
- Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions of Sale and policies;
- Customise, measure, and improve our services and the Site's content and layout;
- Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
- Compare information for accuracy, and verify it with third parties
Our disclosure of your information
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property or safety.
We may also share your personal information with:
- Members of our corporate family to help detect and prevent potentially illegal acts and provide joint services (our corporate affiliates will market only to users who request these services);
- Service providers under contract who help with our business operations, such as fraud investigations, bill collection, order fulfilment, shipping, affiliate and rewards programs and co-branded credit cards;
- Other third parties to whom you explicitly ask us to send your information or about whom you are otherwise explicitly notified and consent to when using a specific service;
- Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity - in which cases we will disclose name, city, telephone number, email address, User ID history, fraud complaints and bidding history.
Cookies
We use "cookies" (small files placed on your hard drive) on certain pages of the Site to reference information stored on our server, such as member details and any preferences, in order to improve your browsing experience. Cookies are also used to track user's behaviour on our Site for analysis purposes, so that we may work towards offering a better service to our customers. Third party referrals to our Site, from either their web site, from a dedicated link elsewhere, or from a printed URL are recorded using a cookie, which enables us to pay any commissions due to the referrer for your visit to our Site. Cookies are stored in the server logs and their contents are stored in the Site's database. Browsing behaviour, in anonymous form, may be made available to our Marketing and Operational staff and may be relayed to any business party in the interests of improving our services. We do not profile individual customers using cookies.
A few important things you should know about cookies are that:
- We offer certain features that are only available through the use of cookies;
- We use cookies to help identify you and maintain your signed-in status;
- Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
- You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and
- In the event that we host any third party content on this website, you may encounter cookies from third parties on certain pages of this website that we do not control.
Surveys, questionnaires & competition entries
From time to time, we may invite you to take part in Surveys, Questionnaires or a Competition. These will obviously take different forms, but will all involve the capture of answers and other personal information - typically name and email address. Competition entries will be made available to our Operational staff so that winners may be selected. Other information will be made available in summary form to our Operational and Marketing staff. Such information may be made available to business partners, particularly where a third party is organizing or sponsoring the event. If this is the case, you will be made aware of the arrangement and in what form your data is to be passed on.
Account Protection
Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify CR and change your password.
Accessing, reviewing and changing your personal information
You can see, review and change most of your personal information by logging into the Site. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Should you so wish, and upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any monies owed, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions otherwise permitted by law.
Security
We take the issue of security very seriously. We have established security measures throughout our Site as a way to protect our information and facilities, and in so doing we protect your information. Where personal information is entered on and transmitted to our Site, this is done using Secure Sockets Layer (SSL or https) encryption technology. All of our operational and administration facilities have tightly restricted access to protect your privacy. Access to these facilities is only available over a Virtual Private Network which uses high levels of access restriction and encryption. In addition to this, sensitive information is stored in an encrypted form. Our employees are aware of their responsibility to protect your personal information.
While we treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure, there is a possibilty that third parties may unlawfully intercept or access transmissions or private communications.
Third parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. We will never sell personal information or share any personal information with third parties that are unrelated to us. Data which has been aggregated from information - so that it is expressed in a broad, non-personal manner - may be relayed to third parties from time to time in order to better serve our customers.
Linking to other web sites
Our site may contain links to other web sites. Please note that when you click on one of these links, you are clicking to another web site. We strongly advise you to read the privacy policy of these linked web sites as it may well differ from our own. Once you leave our website and enter another website, we cannot be responsible for the privacy or protection of any information you transmit or provide.
Accuracy of our Site
We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please email the details to: help@jewellerymaker.com.
Changes to our Privacy Policy
We reserve the right to change our Privacy Policy from time to time as the business evolves. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy automatically shall become effective immediately upon posting the changes on our website.
Contacting us
You express your consent to this Privacy Policy by using our Site. You consent to the collection and use of this information as provided above. If you have any questions about this Privacy Policy or the Site, please contact help@jewellerymaker.com, telephone the Help Team at 0800 6444 655 or write to:
Coloured Rocks Limited
Eagle Road Studios
Eagle Road
Redditch
B98 9HF
Competition
‘Chosen By You’ Entries
To enter email chosenbyyou@jewellerymaker.com
Not all entries will be used in the show and selection is made at JewelleryMaker’s discretion.
Items displayed and used will be dependent on stock availability. Suitable replacements may be used at JewelleryMaker’s discretion.
If your entry is used on the show you will receive the piece created by our guest designer.
WOF Entries
You must enter your ‘Wall of Fame’ design by 1pm Tuesday for your chance to be in the Wednesday draw. Email studio@jewellerymaker.com
Entries can include gems bought from other outlets, but we request that the majority or main features are bought from JewelleryMaker.com.
If you enter more than one design it will be covered by the raffle number on your first main design sent.
Due to the sheer volume of entries not all entries will be used in the show and selection is at Jewellerymaker’s discretion.
First Prize is £100 credit to your JewelleryMaker account
Second Prize is £50 credit to your JewelleryMaker account
Please note that credit is redeemable by telephone order only
