When you view your order history you will be able to see the current status of your order. These statuses are:
Your order has been placed on our system.
Your security is extremely important to us, so we undertake various random checks on orders to verify that the details we have are valid. Do not worry if your order has this status, if we cannot validate your details our Help Team will get in touch.
Ready for picking
We have processed our security checks and obtained a pre-authorisation and your order is now waiting to be picked.
Pick in progress
Our Warehouse Team have begun picking your order.
Ready for packing
After picking, we have verified that all your products are available and have passed your order to be packed.
Your order has been collected by our courier and is now on its way to you.
Unfortunately, we have found that one or more products from your order are not available. Our Help Team will be in touch to discuss this with you.
The order has been held until a future date, usually at your request.
We have been unable to obtain payment for the order and will contact you for alternative payment details.
Your order has been cancelled, either at your request or, for example, where we have been unable to obtain payment after contacting you for alternative payment details.