Prompt delivery, good quality products
This strand is excellent - glad I bought two - very very pleased with it. Large chips, glorious colour tones, can't wait to create something special with it. Excellent price.
some gorgeous pieces of citrine
Thank you for your feedback regarding our service and products that you have recently purchased from us.It was great speaking with you today regarding your review and I would like to thank you for your time. We are sorry to hear that you have experienced a number of problems recently and we do apologize for any inconvenience this may have caused you.
With regards to the lack of basic findings and staple items, we are sorry to hear that you have resorted to looking elsewhere for these pieces due to these not being available from JM. Our product team have recently confirmed that they are planning on launching a large range of new plated copper findings in a range of different styles with silver, gold, rose gold and antique bronze platings. Dates as to when these items will be available are not yet confirmed as our team are still preparing for the launch, but these should be available in the very near future.
We are also sorry to hear that you were disappointed with item NOUD79 when it arrived, due to the mismatched colours within the earring drops. We can see that you have now been refunded in full for this product, but I will certainly make sure that your feedback is passed over to our quality control department so that this particular problem may be avoided in the future.
I would also like to thank you for bringing up your points regarding Feefo and the points mentioned have now been passed over to the management team. If I receive any feedback regarding this, I will be in contact with you.
As a gesture of good will and as a thank you for the points made, I have now issued a good will credit onto your account.
If you require any further assistance, please do not hesitate to contact us on 0800 6444 655 or email [email protected]
Clare W - JewelleryMaker